GENERAL POLICIES AND REGULATIONS
Below are the terms that apply to Wilimedia shoppers. Please read the entire agreement carefully before participating.
Once you have registered to participate on Wilimedia, we will understand that you have read and agreed to all the terms set forth in this agreement.
We may change our policies at any time and Wilimedia will not notify individual shoppers, so please return to this page frequently for the latest policy updates.
I. GENERAL PRINCIPLES
Website wilimedia.com is owned and operated by Wilimedia Business House (referred to as "we, or "Management Board")
videos of methods, products, services (referred to as “Video”)
Buyer (referred to as "Customer" or "you") is the individual(s) who has ordered and paid for the video posted on the website wilimedia.com and used to watch the purchased video online.
II. GENERAL RULES
The following terms are understood and defined as follows:
Video: Is a collection of multimedia content on a certain topic and sold on Website wilimedia.com
Video Selling Price: is the amount the customer must pay us to buy access to 01 (one) video. The Selling Price of the video posted on the website wilimedia.com includes Service Fees and Value Added Taxes
III. CUSTOMER LOGIN ACCOUNT ON WEBSITE
The customer's login account is a personal account and can only be used by an individual with registered information on the wilimedia.com website.
The customer's login account will be locked when the customer performs one of the following actions:
If the account shows signs of abnormality and violates the usage regulations posted on the website wilimedia.com, the Administration Board has the right to temporarily lock the customer's account. Locked account processing time may take up to 60 business days.
If the customer shares an account with another individual, the account will be permanently locked and this account sharing action will be handled and compensation requested according to the provisions of the Intellectual Property Law in effect in Vietnam. time of violation of copyright and other rights related to the author.
In case a customer shares his/her personal account with an organization, the account will be permanently locked, the account sharing action will be handled as per the above regulations and the organization will illegally use the account. will have to compensate for damages according to the provisions of the Intellectual Property Law in effect at the time of violation of copyright and other rights related to the author.
Customers are obliged to secure and manage their own passwords. If the customer forgets the password, the customer can access the link: wilimedia.com/password/email to reset the password. Customers need to fill in the email registered on website wilimedia.com to reset their password.
IV. TRANSACTION PROCESS
1. Process for buyers
When there is a need to buy a video on the website wilimedia.com, the buyer should follow these steps:
Search and refer to information about videos that buyers are interested in;
Refer to the video price and support policy of website wilimedia.com;
Based on reference information, buyers place orders and make purchases on the website wilimedia.com;
The buyer chooses one of the payment methods posted on wilimedia.com and makes payment;
Delivery and receipt of goods in our system is extremely convenient and fast. After you successfully pay for your order, our system will begin processing within 24 Hours. Once processing is complete, you will receive a notification Email with the subject "Your Order Completed". At this point, you just need to visit our website to watch the video you ordered. This process is designed to ensure you can quickly and easily access the content you desire without any problems.
2. Support/warranty process
If you have technical difficulties or video activation, customers can contact the Management Board during business hours for timely support in one of the following forms:
Email: [email protected]
V. ENSURE TRANSACTION SAFETY
Customers absolutely must not use any programs, tools or other forms to interfere with the system or change the data structure of the wilimedia.com website. It is strictly prohibited to distribute, propagate or encourage any activities aimed at interfering, sabotaging or infiltrating the wilimedia.com website system. Any violations will be handled according to the decision of the Board of Management and the provisions of law.
All transaction information is kept confidential, except when required to be provided at the request of a Competent State Authority.
BECAUSE. MANAGING BAD INFORMATION
Customers are strictly prohibited from performing one of the following actions:
Posting information that is contrary to Vietnamese and international laws, violates the rights of third parties, and is contrary to the regulations posted on the wilimedia.com website;
Unauthorized use of another person's account, posts, or transactions;
Posting content that is misleading, inaccurate, distorted, fraudulent or in violation of the Law;
Send spam
Using viruses, malware... to affect the operation of the website or infringe on the property rights of others;
VII. RIGHTS AND OBLIGATIONS OF THE BOARD OF MANAGEMENT
1. Rights of the Board of Management
Holds copyright to use and content of video(s) posted on website wilimedia.com in accordance with Vietnamese and international Intellectual Property Law. All icons and content in different languages are owned by the Management Board. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.
Right to change the selling price of videos and payment methods to suit the needs and development direction of the wilimedia.com website as well as the Management Board.
Right to not refund video purchases in all cases where the customer commits violations and has their account locked according to the regulation(s) posted on the website wilimedia.com
2. Responsibilities of the Board of Management
Ensure the truthfulness of information about videos posted on the wilimedia.com website.
Comply with legal regulations on payment, advertising, promotion, intellectual property rights protection, consumer rights protection and other relevant legal regulations when selling goods or supplying goods. service.
Comply with policies and regulations of Vietnamese and international laws. Completely and correctly implement the policies published on the wilimedia.com website. Comply with specific regulations and instructions. Ensure fairness and transparent.
VIII. CUSTOMER RIGHTS AND RESPONSIBILITIES
1. Customer rights
Participate in free/paid video viewing on wilimedia.com website.
Enjoy preferential policies at each time and for each video. The preferential policy will be posted directly on the home page of the website wilimedia.com and other information channels.
Contribute comments to the Management Board during use, all recommendations are sent directly by mail, phone, email. All comments and questions will be answered by the Management Board in the shortest time possible.
Other benefits are posted on the website wilimedia.com
2. Customer's responsibility
Responsible for the security of your login account information and all activities under your registered name, password and email. The customer is responsible for promptly notifying the Management Board of any unauthorized use of the account so that both parties can cooperate in handling it.
Do not use videos or services on the wilimedia.com website for illegal purposes, fraud, illegal information exploration, sabotage, creating and spreading viruses that cause damage to the system, configuration, transmit information of website: wilimedia.com.
Do not copy, modify, propagate, distribute videos or create tools similar to those of the wilimedia.com website.
Do not take action(s) that affect and/or discredit the website wilimedia.com in any form such as: causing disunity among customers, propagandizing, disseminating false information, speak ill of the Board of Directors.
IX. TERMS APPLY
Policies and regulations take effect from the time they are posted by the Board of Management on the wilimedia.com website. The Board of Management has the right to adjust and change the content of the Policy(s)/Regulations to suit operational practices and is responsible for notifying customers before application by publicly posting them. website wilimedia.com. Amended/supplemented policies/regulations take effect 2 hours after being posted on website wilimedia.com. Customers' continued use of videos after the revised Regulations are published and take effect means that the customer has accepted this revised Policy/Regulations. Official contact information of the Management Board to Supported