Terms and policies

General Policies and Regulations

GENERAL POLICIES AND REGULATIONS

Below are the terms that apply to Wilimedia shoppers. Please read the entire agreement carefully before participating.

Once you have registered to participate on Wilimedia, we will understand that you have read and agreed to all the terms set forth in this agreement.

We may change our policies at any time and Wilimedia will not notify individual shoppers, so please return to this page frequently for the latest policy updates.

I. GENERAL PRINCIPLES

Website wilimedia.com is owned and operated by Wilimedia Business House (referred to as "we, or "Management Board")

videos of methods, products, services (referred to as “Video”)

Buyer (referred to as "Customer" or "you") is the individual(s) who has ordered and paid for the video posted on the website wilimedia.com and used to watch the purchased video online.

II. GENERAL RULES

The following terms are understood and defined as follows:

Video: Is a collection of multimedia content on a certain topic and sold on Website wilimedia.com
Video Selling Price: is the amount the customer must pay us to buy access to 01 (one) video. The Selling Price of the video posted on the website wilimedia.com includes Service Fees and Value Added Taxes
III. CUSTOMER LOGIN ACCOUNT ON WEBSITE

The customer's login account is a personal account and can only be used by an individual with registered information on the wilimedia.com website.

The customer's login account will be locked when the customer performs one of the following actions:

If the account shows signs of abnormality and violates the usage regulations posted on the website wilimedia.com, the Administration Board has the right to temporarily lock the customer's account. Locked account processing time may take up to 60 business days.

If the customer shares an account with another individual, the account will be permanently locked and this account sharing action will be handled and compensation requested according to the provisions of the Intellectual Property Law in effect in Vietnam. time of violation of copyright and other rights related to the author.

In case a customer shares his/her personal account with an organization, the account will be permanently locked, the account sharing action will be handled as per the above regulations and the organization will illegally use the account. will have to compensate for damages according to the provisions of the Intellectual Property Law in effect at the time of violation of copyright and other rights related to the author.
Customers are obliged to secure and manage their own passwords. If the customer forgets the password, the customer can access the link: wilimedia.com/password/email to reset the password. Customers need to fill in the email registered on website wilimedia.com to reset their password.

IV. TRANSACTION PROCESS

1. Process for buyers

When there is a need to buy a video on the website wilimedia.com, the buyer should follow these steps:

Search and refer to information about videos that buyers are interested in;
Refer to the video price and support policy of website wilimedia.com;
Based on reference information, buyers place orders and make purchases on the website wilimedia.com;
The buyer chooses one of the payment methods posted on wilimedia.com and makes payment;

Delivery and receipt of goods in our system is extremely convenient and fast. After you successfully pay for your order, our system will begin processing within 24 Hours. Once processing is complete, you will receive a notification Email with the subject "Your Order Completed". At this point, you just need to visit our website to watch the video you ordered. This process is designed to ensure you can quickly and easily access the content you desire without any problems.

2. Support/warranty process

If you have technical difficulties or video activation, customers can contact the Management Board during business hours for timely support in one of the following forms:

Email: [email protected]

V. ENSURE TRANSACTION SAFETY

Customers absolutely must not use any programs, tools or other forms to interfere with the system or change the data structure of the wilimedia.com website. It is strictly prohibited to distribute, propagate or encourage any activities aimed at interfering, sabotaging or infiltrating the wilimedia.com website system. Any violations will be handled according to the decision of the Board of Management and the provisions of law.

All transaction information is kept confidential, except when required to be provided at the request of a Competent State Authority.

BECAUSE. MANAGING BAD INFORMATION

Customers are strictly prohibited from performing one of the following actions:
Posting information that is contrary to Vietnamese and international laws, violates the rights of third parties, and is contrary to the regulations posted on the wilimedia.com website;
Unauthorized use of another person's account, posts, or transactions;
Posting content that is misleading, inaccurate, distorted, fraudulent or in violation of the Law;
Send spam
Using viruses, malware... to affect the operation of the website or infringe on the property rights of others;

VII. RIGHTS AND OBLIGATIONS OF THE BOARD OF MANAGEMENT

1. Rights of the Board of Management

Holds copyright to use and content of video(s) posted on website wilimedia.com in accordance with Vietnamese and international Intellectual Property Law. All icons and content in different languages are owned by the Management Board. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.

Right to change the selling price of videos and payment methods to suit the needs and development direction of the wilimedia.com website as well as the Management Board.

Right to not refund video purchases in all cases where the customer commits violations and has their account locked according to the regulation(s) posted on the website wilimedia.com

2. Responsibilities of the Board of Management

Ensure the truthfulness of information about videos posted on the wilimedia.com website.

Comply with legal regulations on payment, advertising, promotion, intellectual property rights protection, consumer rights protection and other relevant legal regulations when selling goods or supplying goods. service.

Comply with policies and regulations of Vietnamese and international laws. Completely and correctly implement the policies published on the wilimedia.com website. Comply with specific regulations and instructions. Ensure fairness and transparent.

VIII. CUSTOMER RIGHTS AND RESPONSIBILITIES

1. Customer rights

Participate in free/paid video viewing on wilimedia.com website.

Enjoy preferential policies at each time and for each video. The preferential policy will be posted directly on the home page of the website wilimedia.com and other information channels.

Contribute comments to the Management Board during use, all recommendations are sent directly by mail, phone, email. All comments and questions will be answered by the Management Board in the shortest time possible.

Other benefits are posted on the website wilimedia.com

2. Customer's responsibility

Responsible for the security of your login account information and all activities under your registered name, password and email. The customer is responsible for promptly notifying the Management Board of any unauthorized use of the account so that both parties can cooperate in handling it.

Do not use videos or services on the wilimedia.com website for illegal purposes, fraud, illegal information exploration, sabotage, creating and spreading viruses that cause damage to the system, configuration, transmit information of website: wilimedia.com.

Do not copy, modify, propagate, distribute videos or create tools similar to those of the wilimedia.com website.

Do not take action(s) that affect and/or discredit the website wilimedia.com in any form such as: causing disunity among customers, propagandizing, disseminating false information, speak ill of the Board of Directors.

IX. TERMS APPLY

Policies and regulations take effect from the time they are posted by the Board of Management on the wilimedia.com website. The Board of Management has the right to adjust and change the content of the Policy(s)/Regulations to suit operational practices and is responsible for notifying customers before application by publicly posting them. website wilimedia.com. Amended/supplemented policies/regulations take effect 2 hours after being posted on website wilimedia.com. Customers' continued use of videos after the revised Regulations are published and take effect means that the customer has accepted this revised Policy/Regulations. Official contact information of the Management Board to Supported

TERMS OF SERVICE

Article 1: Personal Account Information

Customers need to create an account on the website Wilimedia.com to view videos. Customers must provide accurate and complete information, including Name, Email, Phone number, etc. These are mandatory for authentication and to support customers during the video viewing process on Wilimedia.com

We use your contact information to send video activation codes, promotional notifications, and password change confirmations.The Wilimedia.com website requires email verification to log in after registration. An email notification will be sent to the email address you provided. Click on the link in the email to confirm your account. After confirmation, you will be able to log in to the website.

You can log in using aWilimedia.com account (email + password) or through Google or Facebook. You can update your personal information or cancel (delete) your account at any time if you no longer need the service.

Article 2: Prohibited Use of Services

Using any tool or method to interfere with the services or videos on the Wilimedia.com system is prohibited.

Any violation detected will result in account deletion and may be subject to legal action under copyright infringement regulations.

Sharing accounts: If more than 2 people use the same account, it will be immediately deleted upon detection.

Actions or attitudes that harm the reputation of products, services, or methods within the Wilimedia system in any form or manner are prohibited.

Impersonating or intentionally misleading others to believe you are a different user within the Wilimedia.com service system is prohibited. If such behavior is detected from your account, Wilimedia.com reserves the right to revoke all related rights (including account suspension).

Article 3: Refund and Return Policy

The videos and services on Wilimedia.com are intangible digital products. Once payment is successfully completed, Wilimedia.com does not provide refunds for videos.

Wilimedia.com requires customers to commit to having read, understood, and agreed to the Terms of Service before proceeding with payment for any video.

Wilimedia.com emphasizes that "Videos, products, and services on Wilimedia.com, once purchased and successfully paid for, are absolutely non-returnable, non-exchangeable, and non-refundable." No exceptions apply (all related requests will not be addressed).

Customers should carefully consider before purchasing videos at Wilimedia.com always aims to provide the best conditions for you to learn and update useful knowledge through high-quality videos on Wilimedia.com.

Wilimedia Cookie Policy

Last Updated: June 20, 2024

This Cookie Policy describes how Wilimedia uses “cookies” and similar technologies in relation to our Website and Services. Any capitalized terms used and not otherwise defined below have the meanings assigned in the Privacy Policy.

For websites affiliated with Wilimedia, you can learn more about cookies by visiting those websites directly.

What are Cookies?

Cookies are small text files stored in the browser directory of a computer. They help website providers understand how people use the website, remember User login information, and store site preferences. Wilimedia uses cookies and similar technologies (e.g., URL tracking, local storage). For the purposes of this Cookie Policy, such technologies are included in the term 'cookies.'

Does Wilimedia Use Cookies?

Yes. We collect User cookie information. User registration to visit, access, and use the “cookies” website helps improve the quality and duration of User usage. The website wilimedia.com uses “cookies” technology, which are small codes typically stored on a User’s hard drive, allowing a Website to “customize” for each user by remembering information about that user's website visit. Cookies can store a lot of information, such as IP address, navigation data, server information, data transmission time, user preferences, email address. The “help” section on most browser toolbars will help Users know how to prevent the browser from accepting new cookies or how to configure the browser to delete all cookies.

We use cookies according to our Privacy Policy to: ensure our Services operate properly, detect and prevent fraud and violations of our terms of service, understand how visitors use and interact with our Website, advertise our products and Services, where permitted, and analyze and improve our Services and your Website experience, including improving relevance and navigation, customizing your user experience (such as language preferences and region-specific content), and curating content about Wilimedia and our Services relevant to you.

Cookies When I Use Wilimedia's Website?

There are two main types of cookies that can be set:

First-party cookies: These are set and read directly by Wilimedia when you use our Services.
Third-party cookies: These are not set by Wilimedia but by other companies, such as Google or Facebook, for website analytics purposes. See more details below on how to manage these cookies.

How Does Wilimedia Use Cookies

Cookies play an important role in helping us deliver efficient and secure Services. Below is a description of the common types of cookies used and their purposes. Each section refers to Wilimedia’s Cookie Settings & Consent Dashboard, where you can find more information about each cookie, including types and durations, and make your choices.

Wilimedia distinguishes different types of cookies:

Essential Cookies
Some cookies are essential for the operation of our Website and Services, making them usable and secure by enabling basic functions like page navigation and access to secure areas of the Website. We use these cookies in various ways, including:
- Authentication: Remembering your login status so you don't have to log in when navigating through our Website and dashboard.
- Fraud Prevention and Detection: Cookies and similar technologies implemented through our Website help us learn things about the computers and web browsers used to access the Services. This information helps us monitor and detect potentially harmful or illegal use of our Services. For example, to process payment transactions for our Users, Wilimedia needs to collect transaction and Customer information. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies to help identify bad actors and prevent them from making fraudulent transactions. Customers should check our Users' websites for more information on Wilimedia’s use of cookies for fraud detection.
- Security: Protecting user data from unauthorized access.
- Operations: Keeping our Website and Services operating properly, such as displaying relevant information for the location you’ve selected.

For more information, please see Wilimedia’s Cookie Settings and Consent Dashboard.

Advertising Cookies
We and our service providers use cookies and similar technologies on Wilimedia.com to target Wilimedia ads to you through targeted advertising for Wilimedia Services on other websites you visit and to measure your engagement with those ads.

For more information, please see the Advertising section in Wilimedia’s Cookie Settings and Consent Dashboard.

Can I Opt-In or Out?

Yes. Wilimedia uses cookies in accordance with applicable law, and depending on the country or jurisdiction you live in, Wilimedia may request your prior consent before using non-essential cookies or provide you with the option to refuse non-essential cookies.

You can refuse non-essential cookies through our Cookie Settings & Consent Dashboard. For websites affiliated with Wilimedia, you can learn more about cookies by visiting those websites directly.

Your web browser may also allow you to manage your cookie preferences, including deleting and disabling Wilimedia cookies. You can check your web browser’s help section or follow the links below to understand your options. If you choose to disable cookies, some features of our Website or Services may not function as expected.

For specific browser information on how to adjust cookie settings on the following browsers, please click the relevant link below:

Internet Explorer

Firefox

Chrome

Safari:

OSX/Mac OS

Information Security Policy

Website wilimedia.com is owned and operated by Wilimedia Business (referred to as “We” or the “Management Board”).

Video methods, products, and services (referred to as “Video”)

The purchaser (referred to as "Customer" or "you") is an individual who has purchased and paid for a Video uploaded on the website wilimedia.com and uses the purchased video for online viewing.

1. Purpose and scope of information collection

The Management Board collects customers' personal information such as: full name, email, phone number, and payment information to create accounts, provide access and use of online video services, process payments, and support customers during their use of the services.

We only collect the necessary information appropriate for specific, clear, and lawful purposes. You will be informed of these purposes when your personal information is collected.

2. Scope of information use

The information collected from customers is used in the following cases:

Providing access to videos and processing video purchase payments;

Consulting and resolving customer inquiries during the video viewing process;

Supporting, consulting, and resolving complaints during the use of our video services;

Sending notifications about new videos and information on the website wilimedia.com, including but not limited to: open letters, thank you letters, new videos, information about new/changed policies, violation warnings, etc.;

As requested in writing by competent state agencies.

3. Information storage period

The information collected from customers will be used in the following cases:

Providing access to and processing payments for video purchases.

Consulting and resolving customer inquiries.

Sending notifications about new videos and information on the website, including but not limited to: open letters, thank you letters, new videos, information about new/changed policies, violation warnings.

Supporting, consulting, and resolving complaints during the customer's use of the services.

Customers have the right to request the limitation of the use of their personal information in certain cases. We will only use your information for the purposes notified to you and will not use it beyond this scope without your consent.

4. Individuals or organizations that may have access to the information

Customers' personal information may be accessed by:

The Management Board.

Third parties with services integrated into the website (if any).

Competent state agencies.

The financial and legal advisors of the Management Board when necessary.

We will implement appropriate protective measures to ensure that your personal information is secure when shared with third parties. Any information sharing with third parties will be conducted based on confidentiality agreements or as required by law.

5. Security

The security of customers' personal information is very important to us. Your information will be secured using SSL (Secure Sockets Layer) encryption technology.

In the event of a data breach, we will notify you and the competent authority as soon as possible if the breach is likely to cause serious risks to your rights and freedoms.

6. Methods and tools for customers to access and modify their personal data

Customers have the right to access, modify, update, or cancel their personal information by logging into their accounts or contacting the Management Board.

You have the right to request a copy of your personal data that we store and request correction if that information is inaccurate. If you decide to cancel the information, some services may no longer be available to you.

7. Complaint reception and resolution mechanism related to information being used improperly or beyond the scope stipulated in this Policy

Customers are fully responsible for the accuracy and legality before third parties and competent state agencies for all information posted on the website wilimedia.com. The Management Board does not bear any responsibility for the information that customers have posted.

Customer information is only used for the purpose of collecting and using personal information as stipulated in this Policy and according to the law. Any form of collecting and using customer information for purposes other than those stipulated in this Policy without the customer’s consent is considered a violation of the law.

The Management Board receives and resolves customer complaints related to the misuse and scope of personal information as per the following process:

Step 1: Customers lodge complaints about the incident with the Management Board by contacting the publicly available support information on the website wilimedia.com via the address – Email: [email protected] (hereinafter referred to as “Complainant”).

Step 2: The Management Board forwards the case to the department responsible for investigating and resolving the issue.

Step 3: Within 20 (twenty) working days from the date of receiving the Complainant's complaint, the Management Board will respond to the Complainant regarding the resolution outcome.

We are committed to resolving complaints related to the misuse of personal information or use beyond the scope stipulated.

Customers have the right to object to the processing of their personal information if they feel it is inappropriate and may file a complaint with the competent authority if they are not satisfied with how we handle the complaint.

8. Acknowledgment and acceptance

By continuing to use the service, customers acknowledge that they have read and agree to the terms of this privacy policy.

You have the right to withdraw your consent at any time by contacting us. However, withdrawing your consent does not affect the legality of the processing based on your consent before the withdrawal.

The Management Board reserves the right to modify and supplement the contents of this regulation from time to time by announcing the modification/supplement on the website wilimedia.com, and such modifications/supplements will take effect from 00:00 on the second day from the date the modification/supplement is published on the website wilimedia.com. By continuing to use the services on the website wilimedia.com after the modification/supplement is publicly posted on the website wilimedia.com, it means that customers acknowledge and agree to comply with the modified/supplemented regulations.

Article 1: Information Security

You are responsible for safeguarding your password. If your password is exposed in any form, wilimedia.com will not be responsible for any resulting losses.

All your personal information will be kept confidential and not disclosed externally. We do not sell or exchange this information with any third party. However, in case of requests from authorities, wilimedia.com is obliged to provide this information as per legal regulations.

You have lifetime ownership of the registered videos: unlimited participation and viewing time.

You are not allowed to download videos or share video content on the Internet in any form. If violated, your account will be locked, and you will be legally responsible for intellectual property infringement.

Wilimedia may send promotional notifications (if any) and announcements of upcoming videos to customers who may be interested in registering to receive discounts. If you do not wish to receive these emails, you can click the "Unsubscribe" link at the bottom of the email.

Article 2: For Security and Legal Compliance

We may disclose your data (all types of data) to third parties if we (in our sole discretion) believe that such disclosure is:

Required in an investigation, judicial order, or government or legal process;
Reasonably necessary as part of a valid subpoena, warrant, or other legal requests;
Reasonably necessary to enforce our Terms of Service and other legal agreements;
Necessary to detect, prevent, or address fraud, abuse, misuse, suspected violations of law (or rule or regulation), or security or technical issues;
Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Wilimedia, users, employees, members of the community, or our Services;

We may also disclose data about you to our auditors and legal advisors to assess our obligations and rights under this Privacy Policy or as required or permitted by law.

During Change of Control:

If Wilimedia undergoes a business transaction such as a merger, acquisition, divestiture, or company dissolution (including bankruptcy) or the sale of all or part of its assets, we may share, disclose, or transfer all your data to the successor organization during or before the transition process (including during due diligence of all types of data).